SIPA, who is committed and work daily to be a leading company for the production, filling and secondary packaging technologies of PET containers, has developed an innovative digital ecosystem called Echo.
Echo is able to revolutionize the relationship between the supplier company and its customers.
The system that has been developed has the primary purpose of creating a connection between individuals, companies, and resources within a unified interactive environment. This digital ecosystem has been designed to assist customers in the complete and effective application of the principles of Digital Transformation, with the aim of fully embracing its concept.
Let's find out more details.
Echo: a system based on the sharing of skills
Echo is first and foremost a communication channel capable of implementing a total sharing of skills between the parties involved.
It is no coincidence that Echo's watchwords are transparency, accessibility and usability in terms of information.
The heart of the digital ecosystem is represented by an interactive environment designed to offer:
- a complete series of services
- complete control over the performance of the plants
- analysis of after-sales processes.
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What is the revolution offered by Echo
Thanks to new digital technologies and information acquisition and management processes, Echo allows customers to manage their systems more easily and efficiently.
The first practical advantage is that of a real and consistent reduction in operating costs.
The partnership between the companies and SIPA is based on the total sharing of expertise, guaranteeing complete and personalized support to help customers achieve the most they can.
The main features of Echo
Let's take a closer look at Echo, its components, and its main functions:
Echo Web Platform
The ECHO WEB PLATFORM is a cloud-based solution that gives customers global access, including via mobile, to information about their fleet. The platform acts as a data centralizer, allowing users to access it instantly from a single source. It has been designed as an interactive environment with the aim of optimising the efficiency of the entire production process as well as the after-sales service.
The main goal is to allow companies to maintain total control over the performance of their plants, while providing opportunities to improve and streamline processes and communications.
The ECHO WEB PLATFORM can be accessed anywhere, anytime, ensuring maximum flexibility and ease of use of the machines.
XCON
XCON is the core of the infrastructure, a system that facilitates the secure connection between the staff of the client companies and the supplier.
Among other things, it provides access to IoT-like services, but also to a wide range of cloud-based resources.
XCON is therefore the key element of the interconnection network, ensuring reliable connectivity for each plant. In addition, it offers the opportunity to monitor the performance of the machines in real time and receive technical assistance when needed.
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Teleservice
TELESERVICE is the SIPA solution for remote assistance, a method designed to significantly reduce technical support response times as well as drastically reduce travel costs.
A system that allows you to interact with SIPA machines from anywhere.
In addition, TELESERVICE integrates XRAY, an Augmented Reality tool that allows remote interventions through an intuitive visual interface accessible through smartphones, tablets and smart glasses.
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Smart WAREHOUSE
Smart WAREHOUSE is a versatile, secure and highly efficient platform designed by SIPA to optimize all activities related to warehouse management in a personalized way.
The tool offers the user the ability to monitor the status of stocks and inventories in real time and share them in the cloud, analyze data and accelerate all operational processes to improve the overall efficiency of production systems.
XDATA
XDATA is an innovative solution that involves every operational phase and amplifies the production performance of machines or complete lines.
The XDATA supervisor acts as a real control room and provides crucial information to speed up processes, improve quality through constant analysis, offer immediate reports, identify and resolve operational issues in real time.
Echo: the benefits for customers
It is useful to summarize the benefits of ECHO, a digital ecosystem that includes:
- A customizable dashboard for monitoring all processes.
- The ability to manage graphs and production data remotely in order to obtain clear information on trends and performance.
- Predictive statistical analysis to detect anomalies and reduce production downtime (requires XDATA).
- Online access to documentation and technical manuals.
- The interactive 3D parts catalog as well as an online order management system.
- A real e-commerce platform for the purchase of spare parts.
- The management of the spare parts warehouse, together with the control of minimum stocks and the monitoring of shipments.
- Constantly available and up-to-date technological updates.
- The management and monitoring of offers and orders.
- Specialized training on installed technologies and processes.
